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Márcia Marranita (design & project WOK conception) Faculdade de Belas-Artes Universidade de Lisboa Lisbon, Portugal [email protected] Miguel Garrido (tech) Instituto Superior Técnico Universidade de Lisboa Lisbon, Portugal [email protected] Lourenço Palma (tech lead) Instituto Superior Técnico Universidade de Lisboa Lisbon, Portugal [email protected] David Lopes (manager) Instituto Superior Técnico Universidade de Lisboa Lisbon, Portugal [email protected] |
WOK. WISDON OF THE KROWD
Chatbot with co-workers aware of gender issues
Márcia Marranita, Miguel Garrido, Lourenço Palma & David Lopes The IST Scope – integrated in the Pedagogical Innovation Projects (PIP) of the Instituto Superior Técnico, of the University of Lisbon –is a pedagogical program based on the Capstone Model.
This program intended to introduce an innovative model of interdisciplinary collaboration, allowing dissertation / project students to collaborate in teams in solving real problems posed by companies. It was implemented in partnership with the master’s in Informatics and Computer Engineering, Engineering and Industrial Management, both from IST, and Communication Design and New Media, from the Faculty of Fine Arts, University of Lisbon. Abstract
The task developed by the team of students who responded to the challenge launched by the unBabel company to access advanced translation services consisted of developing a Facebook page and a chatbot with several avatars (AI) that helped the user perform translation tasks. This chatbot includes five co-workers, or avatars, each with a unique personality, which delegate translation tasks to users, who are paid for their responses. The co-workers were designed to match the five personality types of the Big Five model, thus covering various patterns of interaction and communicational language through text. The correlation between personality and gender performance was also taken into account, so avatars do not correspond to gender stereotypes that are typical in this kind of interfaces. This way, users will be able to choose which type of personality they prefer to work with. The WOK Project responds to the challenge of integrating design methodologies and Human-Computer Interaction (HCI), combining the development component that allowed its materialization and integrating gender representation and diversity in virtual interfaces. This investigation revealed that the possibility of choosing the avatar as a co-worker enhances the engagement of users, motivating them to complete tasks. / Master Thesis (completed)
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